We hope every ChocoLand piece becomes a family favorite. If something is not right, contact us within 30 days of delivery so we can review an eligible return or exchange.
Return condition
Items must be unworn, unwashed and unused, with original tags and packaging intact. Merchandise must be free from odors, stains, pet hair, laundering, alterations and other signs of wear. Proof of purchase from thechocoland.com is required.
Items that cannot be returned
Gift cards, final-sale merchandise, personalized items and products marked non-returnable are not eligible. For hygiene and safety, opened intimate or personal-care items cannot be accepted. Original shipping charges are non-refundable unless we made an error.
Start a return
Email support@thechocoland.com with your order number, the item and reason for return. Wait for written authorization and return instructions before mailing anything. Unauthorized packages may be refused or returned to the sender.
Inspection and refunds
After an authorized return arrives, we inspect it and notify you of the decision. Approved refunds are issued to the original payment method, usually within 10 business days of inspection. Your bank or card issuer may need additional time to post the credit.
Damaged or incorrect items
Contact us within seven days of delivery with your order number and clear photos of the product, packaging and shipping label. Keep all packaging while we review the issue. We will explain the available replacement, refund or carrier-claim steps.