We work carefully to move every ChocoLand order from our store to your family as smoothly as possible. The following information explains our standard order processing and delivery practices.
Order processing
In-stock orders are normally prepared within 2–5 business days, excluding weekends and U.S. holidays. Launches, promotions and severe weather may require additional processing time. You will receive a shipment confirmation when the carrier accepts your parcel.
Rates and free shipping
Available shipping methods and exact charges are shown at checkout before payment. Standard U.S. shipping is free when the merchandise subtotal is $75 or more after discounts and before tax. Orders below that threshold may select our standard flat-rate service.
Tracking and delivery
Tracking is sent to the email used at checkout. Carrier estimates begin when a parcel is scanned and are not guaranteed delivery dates. ChocoLand LLC cannot control carrier delays, but our team will help you review a shipment that appears stalled.
Address accuracy
Please check the apartment number, postal code and other delivery details before submitting an order. Contact us immediately if you notice an error. We cannot guarantee an address change once fulfillment begins, and additional shipping costs may apply to parcels returned because an address was incomplete or incorrect.
International delivery
When international shipping is available, customers are responsible for duties, taxes, brokerage costs and other import charges assessed by the destination country. Delivery times vary by customs authority. Contact support@thechocoland.com before ordering if you need help understanding available methods.